Warranty Policy

Warranty Policy for TheLightMirror.com

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Rest easy knowing that your purchase is protected. At TheLightMirror.com, we stand behind the quality and durability of our products. We offer a comprehensive 1-year warranty on mirrors and frames, including aluminum and metal components, as well as on the LED components of our mirrors.

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Coverage

Our warranty covers LED components, including LED strips, touch-sensitive buttons, dimmable lights, defoggers, and in-built Bluetooth speakers, for a period of 1 year from the date of purchase. This warranty ensures that your mirror functions as intended and provides you with confidence and peace of mind in your purchase from TheLightMirror.com.

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Exclusions

Please note that our warranty does not cover normal wear and tear or damage caused by misuse, abuse, or improper handling of the product. Additionally, any alterations or modifications made to the mirror by unauthorized personnel will void the warranty. The warranty also does not cover damage resulting from accidents, acts of nature, or improper installation.

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Claiming Warranty

In the rare event that the LED components of your mirror stop working within the warranty period, you can claim the warranty by following these steps:

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1. Packaging and Shipping:

   • Pack the mirror properly to prevent any damage during transit. Ensure that the mirror is securely wrapped and protected to avoid further damage.

   • Ship the mirror to us at your expense, covering both the shipping charges to us and the return shipping charges. We recommend using a trackable shipping service for your peace of mind.
      

2. Assessment and Repair:

   • Once we receive the mirror, our experienced technicians will assess the issue and determine the cause of the LED malfunction.

   • If the issue is covered under the warranty, we will repair or replace the defective LED components as necessary. Rest assured that we use genuine replacement parts to ensure the quality and longevity of your mirror.
      

3. Return Shipment:

   • After repairing or replacing the LED components, we will carefully package the mirror to ensure its safety during transit. However, please note that the cost of packaging and shipping the repaired or replaced mirror back to you will be the responsibility of the customer. We understand the importance of timely delivery and will strive to expedite the return shipment process once the repair or replacement is completed.
      

Contact Us

If you encounter any issues with your mirror covered under the warranty or have any questions regarding our warranty policy, please do not hesitate to contact us via WhatsApp +919205086062 or email at contact@thelightmirror.com . Our dedicated customer service team is here to assist you and provide prompt resolution to any concerns you may have.

 

Thank you for choosing TheLightMirror.com for your mirror needs. We value your trust and look forward to serving you with the highest level of customer satisfaction.