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Shipping Policy

Shipping Policy for TheLightMirror.com

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Thank you for choosing TheLightMirror.com for your mirror needs. We strive to ensure that your shopping experience with us is not only convenient but also secure and reliable. Please read our shipping policy carefully to understand how we handle your orders and shipments.

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By placing an order on TheLightMirror.com, you agree to the following terms and policies:

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Processing and Handling Time:

  • Upon placing an order on our website, please allow us 5-7 working days for order processing and handling. During this time, we meticulously prepare your order to ensure it meets our quality standards and is securely packaged for transit.
     

Shipping Time:

  • Once your order has been processed and packed, it will be dispatched for shipping.

  • We typically use premium delivery partners such as Bluedart, Delhivery, and Amazon Shipping to ensure prompt and reliable delivery.

  • Shipping time varies depending on your location and the shipping method chosen, but generally, it takes 5-7 working days for your order to reach you once it has been shipped.
     

Tracking Information:

  • Once your order is ready to be shipped, we will send you an email containing the tracking number.

  • You can use this tracking number to monitor the progress of your shipment and estimate its arrival date.
     

Packaging:

  • We understand that the items we sell, particularly mirrors, are fragile and require special care during transit.

  • Therefore, we ensure that all mirrors are packed thoroughly and safely with fragile stickers, double cardboard packing, and 40 mm hard foam padding.

  • This robust packaging is designed to minimize the risk of damage during transportation and ensure that your order arrives in pristine condition.
     

Damaged Items:

  • Despite our best efforts in packaging, if your items arrive damaged during transit, please contact us immediately.

  • We will issue a return and send you a new order once we receive the broken item back.

  • To expedite the process, we request that you record an unboxing video upon receiving the damaged order and send it to us within 24 hours via WhatsApp or email at contact@thelightmirror.com.

  • This video will help us expedite the insurance claim process with our shipping partners.

  • Please note that failing to send the unboxing video within 24 hours of receiving the order will make you ineligible for return.
     

Free Shipping Across India:

  • We are pleased to offer free shipping for all orders across India. Regardless of your location within the country, you can enjoy the convenience of free shipping when you shop with TheLightMirror.com.
     

Our Commitment to Safe Delivery:

  • Our commitment to safe delivery ensures that your mirrors arrive in pristine condition, ready to elevate the style and elegance of your space. Enjoy the seamless experience of receiving quality mirrors at your doorstep, as we prioritize the excitement of bringing our products to your home.
     

Acknowledgment:

  • By placing an order with The Light Mirror, you acknowledge that you have read, understood, and agreed to abide by our shipping policy outlined above. We appreciate your trust in us and look forward to serving you with the highest level of customer satisfaction.
     

Thank you for choosing The Light Mirror!
 

If you have any questions or concerns regarding your order, shipping, or any other matter, please feel free to contact us. You can reach us via email at contact@thelightmirror.com or by phone/Whatsapp at +919205086062.
 

We appreciate your trust in TheLightMirror.com and assure you of our commitment to providing you with the best possible shopping experience. If you need any further assistance, do not hesitate to reach out to us.

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